Frequently Asked Questions

Like many of you, we at All Saints Home Care have spent the last several weeks educating ourselves about the Coronavirus (COVID-19). As the Coronavirus and its impact continue to evolve and develop, All Saints remains focused on the health and safety of our customers, employees and communities.

During this time, we are closely following the Centers for Disease Control's (CDC) guidelines and recommendations on the steps we can take to help prevent the spread of the virus.

Effective immediately, we have implemented the following precautionary changes to our work and office operations, to decrease the risk of exposure. It is important that you are aware of these changes to avoid unnecessary travel and frustration when coming to the office.

• Until further notice, our office staff will not be available to speak with you in person; however, all staff may be reached by phone or email.

• All forms, including applications and time sheets, will be available in the front entryway, on the wall. All forms can also be downloaded here.

• All completed paperwork can be mailed, faxed, put in after hour drop box next to the front door, or placed in the basket located in our front entryway.

• Picking up your check will no longer be an option. Checks will be either direct deposited or mailed. Payroll cards will be available soon.

We will continue to closely monitor the situation as it changes and do all we can to protect you, our loyal customers and compassionate employees. Through these uncertain times, you can rest assured that regardless of what measures are required of us, our commitment is to continue to hold your well-being as our number one priority.

Home care services help with non-clinical needs such as cooking and other daily living activities and/or personal care. Home health care is delivered as part of a physician’s care plan such as recovery from surgery, an injury or learning new skills to help with a change in your health status.

Yes, client safety is our top concern. Caregivers provided by All Saints Home Care are background checked before employment and before interacting with any clients.

Home care services can be covered through Medicaid or through long-term care policies. We also work with programs funded through the State of Kansas, Sedgwick County Department on Aging, Central Plains Area Agency on Aging and more. We will work with you help determine eligibility for programs.

Yes, we work with our staff to ensure a caregiver is available 24 hours if needed. We can work for a few hours per day, or longer dependent on the client’s need.

Agency directed care means that caregivers are employed by and provided by All Saints Home Care to perform personal care duties for clients. In self-directed, or Financial Management Services (FMS), the caregiver is employed directly by the client and All Saints Home Care simply acts on behalf of the client by setting up required employment paperwork, state-required background checks, tax filings and payments, Medicaid billing and payroll processing—the caregiver is not employed by All Saints Home Care. Read more about FMS here.